Terms & Conditions

The agreement in short

U88 has been serving Malaysian players since 2020, and this page is the agreement that sits behind every account opened through it. Tick the box at sign-up and you are bound by what follows. Nothing here is written to trap you; it exists so both sides know where they stand when something needs sorting out. Read it once now; it saves the argument later.

Adults only

Registration is open to people aged 18 or above. Age is checked at verification, so an account created with a false date of birth will not survive its first withdrawal request. Underage accounts are closed and any deposits sent back.

Getting your sign-up details right

The single biggest cause of blocked payouts is a form filled in carelessly. What you type at registration has to match the documents you will later be asked for.

• Full name exactly as printed on your identification, not a nickname or shortened form
• Date of birth in full, matching that same document
• Mobile number that receives our verification code
• Email address you control and can still open in six months
• Bank or wallet name registered to you, not a relative or friend

Something already wrong? Tell support before you deposit. Corrections are routine then, awkward once a withdrawal is pending. Our registration guide covers the form field by field.

One person, one account

Every player is entitled to exactly one account, and we look for extras. Matching identity documents, repeated bank accounts, shared devices and recycled contact details all surface duplicates.

The consequence depends on intent. An honest second registration is usually merged into your original. Accounts opened to farm a welcome offer are frozen, the promotional value stripped out, and verified deposits returned.

Your password is yours to protect

We never ask for your password. No agent, no email, no message on any channel. Anyone who does is not us.

Use a password unique to this site, avoid saving it on shared computers, and change it if you suspect someone else has it. Activity carried out with your correct credentials is treated as yours, so a password handed to a friend who then loses your balance is not a claim we can reimburse.

Money in and money out

Balances are held in Malaysian Ringgit. Deposits and withdrawals run through DuitNow, Touch 'n Go eWallet, Maybank2u and other online banking, Visa, Mastercard, USDT and Bitcoin, and the details of each sit on our payments page.

Withdrawals return to a channel registered in your own name. Third-party payouts are declined, no matter who asks. Processing times vary with the method you pick, your bank's own schedule and whether verification is complete, so we quote no fixed figure.

What verification asks for

Identity checks happen once, before your first withdrawal is released.

Item	Accepted examples
Proof of identity	Government-issued photo identification showing name and date of birth
Proof of address	A recent utility bill or bank statement in the same name
Proof of payment method	Wallet or bank screen showing the account holder's name

Photographs must be uncropped, in focus and readable at the corners; most rejections are just blurred images.

Recovering access

Locked out, changed phone, lost email? Use the reset link first. If that fails, contact support and be ready to prove who you are, since recovery without that step would be a gift to an impersonator. Accurate sign-up details are what make recovery quick.

Promotions

Every offer carries its own qualifying deposit, playthrough requirement, eligible games and expiry, all stated on the offer itself. Claim one and those conditions attach to your balance until met. Withdrawing early or breaching a condition removes the bonus and anything won from it.

Conduct that ends an account

• Registering more than one account for yourself
• Acting together with other players to shift funds or clear offers
• Bonus abuse, including fresh registrations aimed only at new-player value
• Bots, scripts or automated play of any kind
• Depositing with a card or wallet belonging to someone else
• Giving false details or forged documents at verification

Idle accounts

If an account goes untouched for an extended period we mark it inactive and may deduct a modest monthly administration fee from any remaining balance, never taking it below zero. A single login stops that.

Closing an account or stepping away

Ask support and we will close your account. If the reason is control rather than convenience, request a cooling-off period or a full self-exclusion instead, and it will be applied across marketing as well as login. Reversing it early is not possible by design. See responsible gaming for tools, or talk to Gamblers Anonymous.

When a game misbehaves

Software faults happen. Where a game malfunctions, the affected rounds and any pays they produced are void, and stakes on those rounds are refunded. Server records decide what actually occurred.

Liability

Our responsibility is limited to the funds in your account. Losses from your own wagering decisions, an unstable connection, a failed device or an outage at your bank fall outside it.

Changes and complaints

These terms are revised from time to time; the version on this page governs your account. Unhappy with something? Contact support with your username and the dates involved, and let them investigate before escalating elsewhere. Data handling is covered in our privacy policy.